Delete your account

You can delete your Welling account at any time, from inside the app or by email. The in-app door is the fastest path and takes effect at once. You do not need the app installed, and you do not need to be signed in, to make the request by email.

Open Settings, scroll to the bottom, and tap Delete my account. The app tells you what it is about to do and asks you to confirm. Deletion runs immediately, your sign-in stops working, and you are returned to the login screen. If your care created a medical record, the app tells you so on the spot (see “What we keep, and why” below).

Email support@wellinghealth.com from the address on your account, with the subject line Delete my account. If you can no longer access that address, say so and we will verify your identity another way before deleting anything. Use this path if you no longer have the app, or if the in-app door reports an error.

We confirm receipt within 3 business days and complete deletion within 30 days.

There are two outcomes, and the app tells you which one applied to you.

If no medical record exists for you (the next section says what creates one), everything is deleted at once, and the account is gone:

Welling PLLC is a licensed clinical practice. A medical record exists if, for example, the practice ordered lab work for you, marked a lab report you brought in yourself as reviewed, or you had a visit, or if a note was added to your record, and the law does not allow the practice to destroy it on request. In that case the app closes and holds your whole account, not only that report or note. At once:

Everything else is held with your access removed, as described next.

If your care created a medical record, the practice keeps that record: lab work ordered through the practice and its results, the lab reports you brought in and the results read from them, Clinician notes and message threads, intake information, and the identity that keeps the record coherent (your name, date of birth, and account identifier). The practice keeps your medical record for 10 years after your last contact with a Welling Clinician, or longer if the law requires it. Closing your account does not delete it sooner. We hold the record for that period and then delete it.

For now, the same hold also covers your wellness logs (food, water, weight), the facts you attested, and your conversation with the agent, because our counsel has not yet ruled which of these form part of the chart. Until that ruling, they are held with the record, shown nowhere in the product, never used by the agent, and used for no other purpose. When the ruling narrows the hold, anything outside it is deleted.

You keep the right to a copy of your medical record after your account is closed. Email support@wellinghealth.com to request one.

Separately from your account, we retain records we are required to keep for tax, billing and legal-compliance reasons. These are held apart from the product and are not used to re-identify you in it. Copies of deleted data in our encrypted backups age out on the backup retention schedule, and crash reports and server logs, which do not identify you by name, are kept on their own short schedules.

Deleting your account does not automatically cancel a paid membership. If you have one, cancel it first or tell us in the same email and we will handle both.

If you want to clear your logged data but keep your account, the app has Settings, Reset all data, which removes your food and weight logs and clears your macro targets, then signs you out. It does not delete your account, your profile, your water logs, your meal photos, the lab reports you brought in, or your conversation with the agent. For those, delete the account or email us as above.

support@wellinghealth.com for anything about this process, or see our Privacy Policy.