Support

Welling is made by Welling PLLC, a clinical practice. Support handles the app, your account, your connections, and billing. Questions about your care go to your Clinician through the practice, and never through this address.

Reach a person

Email support@wellinghealth.com. We answer on business days, Pacific time, usually within one business day.

What to include

• The email address on your Welling account.
• Your phone model and the app version from the App Store or Play Store listing.
• What you were doing, what you expected, and what happened instead.
• A screenshot if there is one. Please do not email lab reports or other medical records; bring those into the app instead.

Common questions

• Connecting Apple Health or Health Connect: open Settings in the app and choose the connection. Each is optional and can be turned off there.
• Bringing your labs: Settings offers a door for a PDF or a photo of a report. It is read into your record marker by marker, and you can see every marker it found.
• Kroger: the grocery link lives in Settings. Sending a list adds items to your Kroger cart; checkout happens in the Kroger app or site.
• Membership and billing: membership is bought on the Welling website, not in the app, and the same address above handles billing questions.

Your account and your data

• Privacy policy
• Terms of service
• Closing your account

If you are in danger

Welling support is not an emergency service. In the United States, call or text 988 for a mental health crisis, or 911 for a medical emergency.